Flight Delays Leading To A Hotel Stay Over

Under Section 4A Missed Departure, if a customer arrives at the airport, port or international coach or rail terminal too late to commence the first part of their pre-booked international trip*, we will cover for any necessary additional travelling and accommodation expenses incurred to reach the overseas destination or to return to their home country by the most direct route.

If necessary, we will make arrangements for overnight hotel accommodation and alternative international travel.

*As a result of

a) breakdown of or accident directly involving the vehicle in which you are travelling; or

b) cancellation or curtailment of scheduled public transport due to adverse weather conditions, strike, or industrial action, or mechanical breakdown, or accident.