Making a non emergency claim

If your claim is not an emergency (e.g. medical treatment needed in an emergency) you can submit your claim online.

Non-emergency claims include:

- Baggage and money
- Cutting short your trip (curtailment)
- Delayed baggage
- Medical and other expenses
- Missed departure
- Personal liability
- Travel delay or abandonment

If you would prefer to talk to us about any of the claims above call us on 01403 288 410.

To talk about a claim under the following sections of your policy, please call the contact numbers below:

End Supplier Failure: 0345 266 1872
Legal Costs and Expenses: 0117 934 0548
Gadget Cover (policies bought on or after 18 May 2023): 0330 020 0031
Terrorism Cancellation: 023 8017 7283