In the event of an emergency will the emergency services request my NHS medical records?

Robert Hewlett Last updated:

If you find yourself in an emergency situation while you are overseas, we strongly recommend that you contact us as your first point of contact. 

  • For medical emergencies: if you are taken to hospital as an emergency by ambulance or other emergency service, you will need to make sure that you or a travelling companion call us within 48 hours.
  • For non-urgent medical help: if you need to see a doctor or need to go to Accident & Emergency or a clinic, call us first. This way we may be able to help you locate the safest and most appropriate source of treatment.
  • If your outpatient treatment is likely to cost more than £350 or you are admitted into hospital abroad, someone must call Staysure Assistance 24-hour medical emergency helpline as soon as possible.

You can call the 24/7 Medical Emergency Helpline "Staysure Assistance" on the numbers below.

  • Calling from outside the UK: +44 1403 288 414
  • Calling from USA or Canada: +1 844 780 0639
  • Calling from Mexico: +1 819 780 0639
  • Calling from the UK: 01403 288 414

Staysure Assistance may ask for your NHS records in order to better understand and address your specific situation. By reviewing your medical records, they can provide more effective assistance and support tailored to your needs. Rest assured that any information shared will be handled with the utmost confidentiality and in compliance with data protection regulations.

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