Complaints about claims

Robert Hewlett Last updated:

If you have any concerns or issues regarding your claim, we are here to assist you and address them. We understand that filing a claim can sometimes be a complex process, and we want to ensure that you have a positive experience throughout.

Whether it's a question about the status of your claim, a discrepancy in the information provided, or any other matter that requires attention, please don't hesitate to reach out to us. Our dedicated team is ready to listen to your concerns and work towards a resolution. Your satisfaction is our top priority, and we are committed to providing you with the support you need.

If you still want to file a complaint about your claim, please refer to the information provided below:

 

For all sections other than Section 9, please send the details of your complaint to the following address:

The Managing Director
ERGO Travel Insurance Services Limited,
Afon House,
Worthing Road,
Horsham,
West Sussex
RH12 1TL


Email: contact@ergo-travel.co.uk


If you wish to complain under Section 9 Legal Costs and expenses – please send the details of your complaint to the following address:

The Managing Director
DAS Legal Expenses Insurance Company Limited.
DAS Parc, Greenway Court
Bedwas
Caerphilly
CF83 8DW


Email: customerrelations@das.co.uk
Tel: 0344 898 9013

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