Can I view previously submitted claims?

Unfortunately, it is not possible to access or view any current or past claims on the MyStaysure platform. 

Our claims team is dedicated to providing excellent customer service and ensuring that all claims are handled efficiently and effectively.

If you need to discuss a claim that you have made in the past or a claim that is currently being processed, you will need to get in touch with our claims team on the numbers below.

They will be able to assist you with any questions or concerns you may have regarding your claim.

• All claims (excluding the below) - 01403288410
• End Supplier Failure Claims - 03452661872
• Legal Expenses Claims - 01179340548

If you have a medical emergency and need our help while you’re away, you can call our 24/7 Medical Emergency Helpline "Staysure Assistance" on the numbers below.

• Calling from outside the UK: +44 1403 288 414
• Calling from USA or Canada: +1 844 780 0639
• Calling from Mexico: +1 819 780 0639
• Calling from the UK: 01403 288 414