What if my holiday can’t go ahead?

If your trip can’t go ahead, you’ll need to contact your holiday provider. You should be offered either a refund or alternative dates by your provider.

If you rebook a holiday, we can:

• Change your travel dates on your single trip travel insurance policy. Everyone can move their holiday dates at least 18 months on from the date they bought their policy, or 24 months if you bought your policy from 29 April 2021 and are eligible. There may be an additional charge if there are any significant changes, such as changing your destination.
• Also change your holiday destination to any other country that is safe to travel to, as long as there is no increase in cost. If there is an increased premium, you’d need to pay the price difference to change your cover.

If you need to make changes to your Single Trip Travel Insurance policy, please do so before you were originally due to travel.

You can make changes to your policy online using My Staysure to avoid administration charges when calling to make amendments.

If you decide to travel during a travel ban or against FCDO advice, your travel insurance will be invalidated.