I want to change travel dates on my policy
To change the travel dates on your Single Trip policy, please login to your My Staysure account. You can change your single trip policy start date as long as it falls within 18 months from the date you bought your policy, or 24 months if you bought your policy from 29 April 2021 and are eligible.
The admin fee is not charged when making changes through My Staysure, but you might need to pay for any increase in cover such as a longer stay.
Thinking about extending your Annual Multi Trip? Ask about our optional 100 Day Upgrade add-on. (Available to be added via your My Staysure account)
If you need to make changes to your Single Trip Travel Insurance policy, please do so before you were originally due to travel.
If you’d rather speak to somebody over the phone, you can call our customer service team who will be more than happy to assist.
So we can collect or refund any additional premium securely, amendments must be made via MyStaysure or by giving us a call. We are unable to action these via webchat or email but are working hard to move towards this in the future.