I want to cancel my policy

Carl Last updated:

If you ask us to cancel your policy in writing or by telephone, such cancellation shall take effect on the date the notice is received, or on the date specified in the notice, whichever is later.

  • You have the right to cancel your policy within 14 days of the date of issue or receipt of your documents, whichever is later. We will only refund to you any premium you have paid, less any fees and charges if you have not travelled, or have made, or intend to make a claim.
  • If the notice of cancellation is received outside the 14-day cooling-off period no premium will bere funded, however, discretion may be exercised in exceptional circumstances such as bereavement or a change to the policy resulting in us declining to cover your medical conditions

If you’d still like to cancel your travel insurance policy, you have a few options to do this:

  1. You can submit a cancellation request online HERE
  2. You can call our helpful customer service team who will be more than happy to assist you.

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