How do I make a lost baggage claim?

If you need to claim the loss, theft or damage of your baggage, you’ll need documentation to support your claim.

The loss or theft of your baggage should be reported to the police, and if relevant, your airline too. They’ll be able to give you a crime reference number or a Property Irregularity Report (PIR), which you’ll need to make a claim.

Your airline should be the first port of call if your baggage has been lost or damaged in transit. The Civil Aviation Authority website offers help on how to make a claim.

You can conveniently submit a claim using our online claim form.