When can I be covered for COVID related claims?

Carl Last updated:

All new single-trip and annual travel insurance policies with us include COVID-19 coverage at no extra cost. We even cover most pre-existing medical conditions, and there’s no upper age limit.

So, you can enjoy your holiday with peace of mind.

Cancellation cover before you go

Cancellation cover protects you:

  • If you have COVID-19 within 14 days of travelling*
  • If you can’t complete your vaccine course due to other illnesses, or you have an allergic reaction to the vaccine that would stop you travelling
  • If your travelling companion(s), people you live with, or people you’re staying with on holiday are diagnosed with COVID-19 within 14 days of travel**
  • If you’re denied boarding with a positive test for COVID-19 or have a confirmed temperature above 38 degrees Celsius
  • If there is a  hospitalisation or death of a close relative or member of your household from COVID-19

Cover during your holiday

  • Emergency medical expenses cover when abroad^
  • Repatriation cover to help you get back home^
  • Cover for additional accommodation and transport, if deemed necessary by our medical officer
  • Additional daily benefit if you are ordered to self-isolate in your holiday accommodation if you have COVID-19
  • Cover for cutting your trip short after hospitalisation or death of a close relative or member of your household from COVID-19

You can be covered for COVID as long as you’ve declared your pre-existing medical conditions and have had your recommended COVID-19 vaccinations.

* Subject to medical certification / test result. No cover if symptoms or diagnosis occurred prior to your policy purchase.
** No cover if your relative was already hospitalised before you left on your trip.
^ Cover only applies for newly diagnosed cases while travelling.

  • For more information on the Staysure terms & conditions, please visit the policy wording booklet available HERE

Was this article helpful?

14 out of 33 found this helpful