How long do I have to make a claim?
If your claim is not an emergency you should still let us know as soon as you can, This includes:
- Baggage and money claim
- Cutting short your trip (curtailment)
- Delayed baggage claim
- Medical and other expenses claim
- Missed departure claim
- Personal liability claim
- Travel delay or abandonment claim
- End Supplier Failure Claims
- Legal Costs and Expenses
- Gadget Cover add-on
- Terrorism Cancellation
- Car Hire Excess Waiver
If you have an emergency medical claim, you should contact us as soon as possible. You, or someone on your behalf, should contact us within 48 hours if you have been admitted into hospital. You can access all the information for claims here https://www.staysure.co.uk/claims/
You must notify us in writing of any event which may lead to a claim, within 28 days of your return to your home.