If my child gets COVID-19 before they travel, are we able to make a claim?

If you are unable to travel due to COVID-19, you will need to speak to your travel provider first as they may be able to change the dates of your trip.

If you can rearrange your holiday, you’ll need to update your travel insurance policy with the new travel dates.

If you rebook a holiday, we can:

• Change your travel dates on your single trip travel insurance policy. Everyone can move their holiday dates at least 18 months on from the date they bought their policy, or 24 months if you bought your policy from 29 April 2021 and are eligible. There may be an additional charge if there are any significant changes, such as changing your destination.
• Also change your holiday destination to any other country that is safe to travel to, as long as there is no increase in cost. If there is an increased premium, you’d need to pay the price difference to change your cover.

If you need to make changes to your Single Trip Travel Insurance policy, you’ll need to do so before you were originally due to travel.

You can make either of these changes to your policy online using My Staysure to avoid administration charges when calling to make amendments.

If you are not able to rearrange your trip, you can make a claim on your travel insurance policy.