How long does a claim take to be processed?

Allen Last updated:

If you are waiting for an update on your claim, we understand that timely information is important to you. Our goal is to provide a response within 5 working days, as long as we have received all the necessary documentation. However, in some cases where additional documents are required or if your claim is particularly complex, it may take longer to process. Rest assured, we are working diligently to review your claim and will provide you with an update as soon as possible. We appreciate your patience and understanding during this process.

If you need to inquire about the status of your claim, you can reach out to the appropriate contact person based on the type of claim you have. This will ensure that you receive the most accurate and up-to-date information regarding your claim.

Claim Type Telephone Number Email Address Website
Cancellation 01403 288 410 
Baggage and money claim
Cutting short your trip (curtailment)
Delayed baggage claim
Medical and other expenses claim
Missed departure claim
Personal liability claim
Travel delay or abandonment claim
End Supplier Failure Claims (+44) 345 266 1872
Legal Costs and Expenses 0117 934 0548 N/A N/A
Gadget Cover add-on N/A
Terrorism Cancellation

023 8017 7283

For policies bought before 09/04/2020 please use the following:01420 383 012

For policies bought before 09/04/2020 please use the following:

For policies bought before 09/04/2020 please use the following:

Car Hire Excess Waiver N/A


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