What information do I need to make a claim?

If your claim is not an emergency, you’ll need to have the following to hand to help submit your claim:

• Your Validation Certificate so you have your policy number to hand.
• Any receipts or other documents/paperwork to support the claim you’re making e.g. medical or crime reports.
• If you’re claiming for COVID-19 cancellations, you’ll need a copy of the positive test result.

If you need to make a claim, you can do so by following this link www.staysure.co.uk/claims/ 

If you have a medical emergency and need our help while you’re away, you can call our 24/7 Medical Emergency Helpline on the numbers below. 

• Calling from outside the UK: +44 1403 288 414
• Calling from USA/Canada: +1 844 780 0639
• Calling from Mexico: +1 819 780 0639
• Calling from the UK: 01403 288 414