What information do I need to make a claim?

Allen Last updated:

If your claim is not an emergency, you’ll need to have the following to hand to help submit your claim:

  • Your Validation Certificate so you have your policy number to hand.
  • Any receipts or other documents/paperwork to support the claim you’re making e.g. medical or crime reports.
  • If you’re claiming for COVID-19 cancellations, you’ll need a copy of the positive test result.

If you need to make a claim, you can do so by following this link www.staysure.co.uk/claims/ 

If you have a medical emergency and need our help while you’re away, you can call our 24/7 Medical Emergency Helpline on the numbers below. 

How do I make a claim?

Claim forms by post

How do I make a lost baggage claim?

How long do I have to make a claim?

My claim is an emergency, what do I do?

What information do I need to make a claim?

How do I know if I’m covered to make a claim?

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