How do I get a copy of my documents?

Thomas Reid Last updated:

You can choose to have your insurance documents posted or you can access them 24 hours a day in your online account.

To have them posted, please email

Postal documents can take 5-7 working days to arrive, so if you need your documents urgently, it will be quicker and easier to access these online.

You can access your My Staysure account by logging in here.

Your MyStaysure account allows you to manage your travel insurance policy at a time that suits you. Available 24/7, it’s the easiest way to view your documents or to make any changes. 

Setting up your account is quick and easy to do, all we need is a few details from you and you’ll be ready to go.

  • Email address 
  • Full name
  • Telephone no.
  • Date of birth
  • Address

To download your documents from My Staysure follow the below steps:

  • Access your MyStaysure account
  • Click 'View My Policy'
  • Click 'My Policy Documents'
  • You'll then be able to download and print any of the documents you wish.

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