How do I get a copy of my documents?

Thomas Reid Last updated:

You can choose to have your insurance documents posted or you can access them 24 hours a day in your online account.

To have them posted, please email

Posting documents typically takes around 5-7 working days to reach their destination. However, if you require your documents urgently, it is recommended to access them online as it is a quicker and more convenient option. By accessing your documents online, you can eliminate the waiting time for physical delivery and have immediate access to the information you need. 

You can access the instructions on how to register and set up your My Staysure account by clicking HERE. This will guide you through the process step by step, ensuring that you can easily create and manage your account. Whether you are a new customer or an existing one, the instructions will provide you with all the necessary information to get started with your My Staysure account.

To download your documents from My Staysure follow the below steps:

  • Access your MyStaysure account
  • Click 'View My Policy'
  • Click 'My Policy Documents'
  • You'll then be able to download and print any of the documents you wish.

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